đźšš Shipping Policy
Order Processing
All orders are processed and dispatched within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeframes (Egypt)
- Cairo: 1–2 business days
- Alexandria: 2–3 business days
- Rest of the Governorates: 2–3 business days
Note: During peak seasons or sales, processing and delivery may take slightly longer.
Shipping Fees
Flat shipping fees apply to all orders:
- Cairo & Giza: EÂŁ 100
- Alexandria: EÂŁ 100
- Rest of Egypt: EÂŁ 100
Shipping fees are non-refundable and may vary during promotions.
Tracking Your Order
You can track your order using the phone number provided at checkout. Tracking updates will be sent via WhatsApp to keep you informed about your delivery status.
Address Accuracy
Please ensure your shipping details are correct and complete. Incorrect or incomplete addresses may result in delays or additional shipping charges.
đź’ł Return & Refund Policy
We want you to be 100% satisfied with your purchase. If you’re not, you may request a return or refund under the following conditions:
Return Window
Returns must be requested within 24 hours from the date of delivery.
Return Conditions
- Items must be unused, unworn, and in their original packaging
- All tags, labels, and accessories must be included
- Sale products are non-refundable
đź›’ Try Before You Pay
In certain areas, you may try your item upon delivery. If it doesn’t fit or meet your expectations, you may return it immediately to the delivery agent.
đź’° Refund Process
- Cash-on-Delivery Orders: Refund will be processed in cash once the return is approved
- Card Payments: Refunds will be processed according to your payment provider’s timeline
- Shipping fees are non-refundable unless the return is due to our error or a defective product
🔄 Exchanges
Need a different size or color?
- Contact us within 3 days of receiving your order
- Item must be unused and in original packaging
- If the desired item is out of stock, a refund will be issued instead
⚠️ Damaged or Incorrect Items
We inspect every item before shipping. If you receive a damaged, defective, or incorrect product:
- Report it immediately or within 24 hours of delivery
- If not reported within 24 hours, the item will be considered non-refundable
- We will arrange a replacement or issue a full refund at no extra cost if reported within the 24-hour window
❌ Order Cancellations
You may cancel your order before it is dispatched. Once shipped, cancellation requests cannot be processed, and you will need to follow the standard return procedure.
đź“ž Need Help?
For questions, assistance, or to start a return, contact us via:
- Email: info@yeezy-store-egy.com
- Phone: 01119749796
- WhatsApp: 01119749796
- Website: yeezy-store-egy.com
